Payment Information

• In the event of a no-showorcancellation according to policy, an automatic charge or refund will be made, depending on the case, to the credit card provided at the time of booking.
• Upon check-in, guests are required to present a photo ID and the credit cardused for full payment or as a guarantee for the reservation.
• By making your reservation, you agree that transaction fees and costs will apply.  associated services are non-refundable. This means that in the event of cancellation of your reservation, these costs will not be refunded, as they correspond to the services processed at the time of confirmation.

General Policies

1. Cancellations

Cancellations without penalty must be made before the start of the check-in day. For example:

• If check-in is January 1st and the policy allows cancellations up to 2 days in advance, cancellation must be made before 11:59 p.m. on December 29th.
• Exceptions may be considered with prior authorization from the hotel.

2. Early Check-Out or No Show

Early check-out or no show will result in a penalty of 100%of the total reservation. Exceptions may be considered with prior authorization from the hotel.

3. Reservation Modification

Non-Refundablereservations do not allow changes to dates or names. Extending your reservation means that the original policies and restrictions will remain in place. Exceptions may be considered with prior authorization from the hotel.

4. Refunds

No refunds will be issued for late check-in or early check-out. For flexible bookings with partial or full refunds for cancellation, the refund will be processed within 10 business daysafter the corresponding request and confirmation.

5. Important Information

•    Stay extensions require a new reservation.
• All guests must be properly registered at the time of booking;
• Availability of accommodation for additional guests is not guaranteed.
• Guests under 18 years of age may only check in when accompanied by a parent or legal guardian.
• The price does not include additional charges for hotel services (minibar, telephone calls, etc.), taxes or other charges.
•   Regulatory Surcharges. These charges will be determined at check-out.6. Non-Refundable Fees

  By making your reservation, you agree that transaction feesand associated service fees are non-refundable. This means that in the event of cancellation of your reservation, these costs will not be refunded, as they correspond to the services processed at the time of confirmation.

  
  

  Force Majeure Policy

  
  

  1. Natural Disaster

  A return certificatewill be issued, valid for unused nights, within 1 calendar year. This certificate is not transferable or redeemable for cash, and is subject to availability and restrictions.

  2. Natural Disaster Alert

  There will be no penalty for date changes until 72 hours after the alert is issued.

  3. No Shows

  There will be no penalty from the time the alert is issued until 5 days after the hotel resumes normal operations.

  4. Early Check-Out

  Early check-out will not incur any penalties, and the guest will receive a certificatefor unused nights, valid for 1 year.

  5. Rescheduling

  The original fare will be guaranteed for travel within one year of the original booking date. Rescheduling must be within 30 days of the natural disaster, with applicable seasonal restrictions.

  6. Changes to the Policy

  This policy may be subject to change without notice.

About us

Hotel Los Amantes Valle de Guadalupe

In Ensenada Baja California, just 15 km away, is the Valle de Guadalupe; the land of Mexican wine. With more than 150 wineries, Valle produces more than 80% of Mexican wine. This region has a privileged Mediterranean climate, making it an ideal destination to visit during the four seasons of the year. Today, Valle de Guadalupe has positioned itself as one of the main gastronomic destinations in Mexico. Due to its wide variety of local products of the highest quality, renowned chefs have decided to make the Guadalupe Valley their new home. Its unbeatable geographic location allows access to the resources of the Pacific Ocean, the Sea of Cortez and San Quintín. Among the beautiful vineyards that fill the landscapes of the Guadalupe Valley is Hotel los Amantes Valle de Guadalupe, a boutique hotel that highlights the agricultural/winemaking vocation of the region, fusing its rural environment with a majestic architecture of modern and avant-garde design that prioritizes comfort, luxury and the best service experience. Amantes Valle de Guadalupe has a 25-room boutique hotel, a restaurant and a boutique store of Oaxacan items.