The No show charge or cancellation penalties according to the policy will be automatically charged to the credit card entered to generate the reservation. Upon check-in, guests must present a photo ID and the credit card used on the website for full payment or security payment.
(1) Cancellations: If the reservation has the “Non-refundable” policy or enters the penalty period, the cancellation request will be processed applying the 100% penalty.
(2) Early departure or no show: If the guest wishes to check out before the date (Early departure) or does not show up at the hotel on the day of check in (no show). All reservations will be canceled and there will be no refund.
(3) Reservation modification: If the reservation has the “Non-refundable” policy, it cannot apply to changes in dates and/or name. If the guest wishes to extend their reservation with the cancellation policy, the policies and restrictions of the original reservation will also be extended.
(4) Refunds: If the policy is flexible and is before the penalty period, consider that refunds will be made within 15 business days after the request
(5) Schedules and charges: Check-in: 3:00 p.m., Check-out: 12:00 p.m. and Late check-out: 8:00 p.m. Late departure charges: 50%. Late check out (after 12:00 hrs and before 20:00 hrs) will have an additional charge.
Cancellation policy: If you cancel your reservation 24 hours before the arrival date or do not show up, the cost of 1 night per room will be charged to your credit card. Failure to call or show up by check-out time after the first night of reservation will result in the remainder of the reservation being cancelled.
You can cancel your reservation free of charge up to 48 hours before the arrival date.
Terms and Conditions:
In the event that the property is affected by a natural disaster, the following procedures will be followed:
During your stay, we offer a certificate for a return stay to the property for the number of unused nights and will be valid for travel within 1 calendar year of the originally booked dates; It is non-transferable and not exchangeable for cash. Space is subject to availability and suspension periods may apply.
The policy will come into effect once the relevant authorities issue an alert in the area and this directly impacts the property.
Does not include departure day, airfare, transfers, upgrades, and must be redeemed within one year. Other restrictions may apply.
(1) Cancellations: If a natural disaster alert is issued by government forces, guests will not be penalized if they request a change in the dates of their vacation within 72 hours of the alert.
Please notify us if you wish to schedule your reservation.
(2) No shows - Penalty charges for no shows will also be eliminated from the day an alert is issued by government forces and up to 5 days after normal activities are reinstated at the Hotel.
(3) Early Checkout - Guests on property who would like to check out early may do so without incurring any penalty and will receive a certificate for the number of unused nights; valid for travel within 1 calendar year of originally booked dates.
(4) Rescheduling - If guests wish to postpone their vacation and travel at a later date, the original rate will be guaranteed for travel within 1 year of the original reservation date.
Guests wishing to use this option must reschedule their trip within 30 days of the natural disaster. Seasonal restrictions apply. Rate will be guaranteed for the number of nights and number of guests originally booked. Additional nights or guests will be reserved at the rate in effect at the time of booking.
Name changes do not apply.
(5) This policy may be subject to change without prior notice.
About us
In Ensenada Baja California, just 15 km away, is the Guadalupe Valley; the land of Mexican wine. With more than 150 wineries, Valle produces more than 80% of Mexican wine. This region has a privileged Mediterranean climate, which makes it an ideal destination to visit during the four seasons of the year. Today, the Valle de Guadalupe has positioned itself as one of the main gastronomic destinations in Mexico. Due to its wide variety of local products of the highest quality, renowned chefs have decided to make Valle de Guadalupe their new home. Its unbeatable geographic location allows access to the resources of the Pacific Ocean, the Sea of Cortez and San Quintín. Among the beautiful vineyards that fill the landscapes of Valle de Guadalupe is Hotel los Amantes Valle de Guadalupe, a boutique hotel that highlights the agricultural/wine-growing vocation of the region by fusing its rural environment with a majestic architecture of modern and avant-garde design that takes precedence in the comfort, luxury and the best service experience. Amantes Valle de Guadalupe has a 25-room boutique hotel, restaurant and a boutique store selling Oaxacan items.